Privacy Policy
Last updated: February 2026
The Nordic Deli ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information only when you voluntarily provide it to us, including when you:
- Make a reservation — we collect your name, phone number, email address, party size, preferred date and time, and any notes you provide.
- Submit a contact form — we collect your name, email address, and the content of your message.
- Subscribe to updates — we collect your email address.
We do not collect sensitive information such as health or financial data unless you specifically provide it in the context of a reservation note (e.g., a dietary requirement).
How We Use Your Information
We use your personal information to:
- Confirm and manage your reservation
- Respond to your enquiries
- Send you transactional communications (reservation confirmations, cancellations)
- Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage and Security
Your information is stored securely using Cloudflare's infrastructure, which employs industry-standard encryption at rest and in transit. We retain reservation data for up to 12 months, after which it is deleted.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, however no online system is completely secure.
Third-Party Services
We use the following third-party services that may process your data:
- Cloudflare — website hosting, CDN, security, and web analytics
- Resend — transactional email delivery
Each of these services has their own privacy policy governing how they handle data.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal obligations)
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act
To exercise any of these rights, please contact us at admin@thenordicdeli.com.
Cookies
We use essential cookies to operate this website. Please see our Cookie Policy for details.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: admin@thenordicdeli.com
- Address: Shop 15/10 Santa Barbara Rd, Hope Island QLD 4212, Australia
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.